Debit Smarter with Smart Card

Smart Card is a tool you can access from your CGB Mobile App and online banking to manage Visa® Debit Cards assigned to your accounts. Smart Card allows you to:

• Turn your card on and off
• Set locations where your card may be used
• Restrict transactions based on merchant type
• Establish thresholds for transaction amounts
• Schedule alerts for transactions
• Have immediate access to account information and controls
• Notify Chelsea Groton of your travel plans

Your card will automatically appear in Smart Card. If you need to manage another person’s or business debit card, select Add Card and, when prompted, enter the card information and confirm your identity.

You’ll be able to access the Smart Card tool directly from your CGB Mobile banking app and through online banking.  Simply log in to your CGB Mobile app or online banking and click Smart card from the menus.

Through Smart Card, you can place a temporary block on the card by clicking the toggle button next to “Card is ON” to restrict the card. All transactions, except for recurring payments, will be denied. If you find your card in a secure location, you may return to Smart Card and tap Unlock Card to un-restrict your card.

Under Manage Cards, then Controls & Alerts, you can select from three location controls:

• My Location — Compares the location of your mobile device against the merchant’s location. You must turn ON the device’s Location Settings and enable location tracking.
• My Region — Select a region from an interactive map to specify a region where your card can be used. Specify up to three control regions per card. Each region has a minimum radius of 5 miles.
• International Transactions — Block transactions made outside of your home country.

Under Manage Cards, then Controls & Alerts, tap Spend Limits to set transaction thresholds. To do so:

• Tap Set limit per transaction slider to ON so the amount field is enabled and you can enter the threshold amount.
• Tap Apply for the Spend Limit Control feature to take effect.
• Any transaction over this amount will be denied. Note, standard daily card limits apply.

You can control both merchant categories and transaction types.

To control specific merchant categories, tap Merchants from Manage Card Controls. You can restrict activity based on the following merchant categories:

• Department Store — Department stores, general-purpose shopping
• Entertainment — Movie, theater, games
• Gas Station — Gas stations
• Grocery — Grocery stores, discount stores and pharmacies
• Household — Household contractors, home improvement stores
• Personal Care — Personal care stores
• Restaurant — Restaurants, fast food
• Travel — Airlines, trains, taxicabs, hotels, railroads
• Other — ATM and all other merchant types

Note, some merchant transaction types will always be allowed — i.e. contractors, landscaping services, veterinary services and more.

You can also control transaction types by tapping Transaction Types from Manage Card Controls to control the types of transactions available on your card:

• In Store Transaction — made in a physical store
• Online (E-Commerce) — An online transaction
• Mail/Phone Order — Transaction via mail or phone
• ATM — Transaction at the ATM such as a withdrawal or deposit

 You can notify us of your travel plans directly from CGB Smart Card in real-time so you may use your card more easily while you travel.

1. Under Manage Card, select Manage Travel Plans.
2. Tap Add Travel Plan.
3. Pass a Security Verification Challenge.
4. Enter the location(s) of your travel as well as the start and end date.

Alerts are a helpful way to track debit card activity and alert you quickly to unauthorized or suspicious transactions. With Smart Card, you can customize the alerts you’d like to receive. To enable Push Notifications, under Manage Card, select Controls & Alerts, then Alerts. You can establish whether you want alerts for all transactions, customized alerts, or no alerts. Additionally, the enable email alerts, from the main Smart Card screen, click the gear icon, then Personal Information, and select the toggle button next to email.

Custom alerts include:

• Locations — if your card is used internationally or outside your region
• Spend Limit — if transactions process in excess of a minimum amount you establish
• Merchant Types — if your card is used at a specific type of merchant
• Transaction Types — if your card is used in store, online, at an ATM or with a Mail/Phone Order company

You will always receive an alert for denied transactions.