Beware of text messages claiming that your debit card will be deactivated unless you call customer service. Phishing text messages are becoming an increasingly common method for fraudsters to gain access to confidential information. Chelsea Groton Bank will send text notifications for suspected fraud, but we will never call and request that you provide your full card number to us over the phone. For more info read our blog post “Banks Never Ask That”.
Chelsea Groton is well-positioned to continue to serve our community for generations to come. Read more from Anthony Joyce, President and CEO, on why you can feel good about banking with us.
We are committed to providing you with secure access to online accounts and protecting your personal financial information from fraud.
Chelsea Groton Bank will never contact you to ask for your online/mobile banking User ID and Password, or Debit Card number. If you receive any notification or phone call requesting this information, do not provide this or any other personal information. When in doubt, or if you feel your information may have been compromised, contact our Customer Care Center at 860-448-4200 during business hours.
If your personal online information was compromised, change your User ID, Password, and Security questions immediately in our Online and Mobile Banking app. It’s important to only make account updates on a device you know is secure. Please email Security@chelseagroton.com at any time, or notify a Chelsea Groton Bank representative during regular business hours by calling our Customer Care Center at 860-448-4200.
Take proactive measures to protect your online identity! Here are additional tips for staying safe:
For assistance with security concerns related to your Debit Card, Credit Card, and Checkbook:
Visa® Debit Card
For general questions or help, contact our Customer Care Center at 860-448-4200.
If you have misplaced your card or it has been stolen:
If you notice unauthorized transactions on your card:
To notify us of your travel plans:
If you are overseas and your card stops working, please contact Fraud Prevention at 1-833-337-6075.
Visa® Credit Card
For questions regarding your Chelsea Groton Bank Visa Credit Card, contact us at 800-558-3424.
To apply for a Chelsea Groton Bank Visa Credit Card online, click here or stop by your nearest branch for assistance. The Bank serves communities in eastern Connecticut and southern Rhode Island.
If you lose your check or checkbook, immediately place a Stop Payment via the Banking Service Center in Online or Mobile Banking.
Order new checks from the Banking Service Center in Online Banking* or contact our Customer Care Center.
Contact our Customer Care Center so we can look at the account with you to determine if a stop payment provides enough protection or if the account should be closed.
*Fees may apply. Please see our Schedule of Charges for more information.
Please call our Customer Care Center at 860-448-4200, you may also send us a secure email through your online banking.
Chelsea Groton Bank will never ask you to reveal or confirm any personal or account information over the phone or from an email unless you’ve called us and we’re attempting to identify you. If you’ve given out this information, contact our Customer Care Center at 860-448-4200 during normal working hours or visit your local branch.
Before depositing or cashing the check, discuss your concerns with the teller. CGB will do our best to verify the validity of the check. Keep in mind that you are in the best position to know who and where the check came from and that you are ultimately responsible for any checks that are returned unpaid.
Contact our Customer Care Center at 860-448-4200 or visit your local CGB branch immediately. Our staff will help you determine what action to take. This may include closing your existing accounts and opening new ones or placing a fraud alert on your credit report.
Contact our Customer Care Center at 860-448-4200 immediately for assistance. Depending on the situation you may be asked to go to one of our branches to close the account to prevent future losses.