ChelseaLIVE makes banking more flexible by allowing members to connect face‑to‑face with a local video banker from a Video Banking Machine (VBM) or your smartphone, tablet or desktop through the chat bubble at www.chelseagroton.com. Even if a branch has closed for the day or is closed due to inclement weather, you can instantly get help with your banking needs during extended hours through ChelseaLIVE video banking:
Hours of Availability
- Monday – Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 3:00 PM
What You Can Do With ChelseaLIVE
During a live video session, members can:
- Speak directly with a video banker in real time
- Connect face‑to‑face with a knowledgeable banker from the comfort of your home or office, or at any of Chelsea Groton’s video banking machines (VBMs/ATMs).
- Ask questions, get guidance, and complete banking transactions with the confidence that comes from a personal, one‑on‑one conversation. From everyday account questions to more involved banking needs, video bankers are available to assist with a broad range of services.
- Securely share and sign documents digitally
- If your video conversation leads to a need to sign documents, easily review, sign, and submit forms securely through the Bank’s e-sign tool during a video call.
If using ChelseaLIVE through Video Banking ATMs, which can be accessed by tapping the screen at any of Chelsea Groton’s ATMs during extended hours, even more actions can be taken! At a VBM, you can:
- Make cash deposits that post immediately
- Cash checks to the exact amount needed
- Transfer funds between accounts
- Make loan payments (hint: We now have online options to provide you more convenient options!)
- And more! Just as if you were inside the branch!
Prefer to chat by text? Our Customer Care team is just a message away. Text “Hello” to 860-448-4200 to opt in and begin a text conversation with Chelsea Groton’s Customer Care team.
